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Frequently Asked Questions
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1. What are donations used for?All donations help sponsor the ongoing operations of the Hostages and Missing Families Forum, across various channels, including: Providing financial, medical, legal, and psychological aid. Managing media relations in israel and worldwide. Coordinating diplomatic outreach efforts. Establishing local and global events. Creating content in all languages and mediums. Advocating for the hostages and their families. For more information, please visit the following link: https://stories.bringthemhomenow.net/about-us
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4. What countries are shipments available to?Shipping is available to most EU countries, as well as the United kingdom. List of available countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Holland/Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK. US and Canada donors can use our North-American website: solidarity.bringthemhomenow.net
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5. When will I receive my order?For deliveries within the EU: 5–7 business days. For deliveries outside the EU (Switzerland and the UK): 7–14 business days due to customs clearance.
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6. Can I cancel my donation?You can request to modify your order within 24 hours. Please contact us by email at support_eu@bringthemhomenow.net. Kindly include the order number and the requested change. Please note that while we will do our best to accommodate your request, we cannot guarantee that changes or cancellations will be processed before the order is shipped.
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3. Can I pay with a bank transfer?Currently no, maybe in the future.
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7. How will my donation be processed?Your donation will be processed by "Fonds de Dotation IG," which acts on our behalf for donations made through our EU shop. "Fonds de Dotation IG" is a nonprofit organization registered in France (SIREN: 889613709), and your contribution is tax-deductible in France and other EU countries to the extent allowed by law.
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2. Is it possible to get the hostages posters?All digital assets including the posters are available for free on our media website. You can download and print the posters yourself:
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